Customer Service

* Shipping & Delivery
* Privacy & Security
* Returns & Exchanges
* Privacy Policy
* Newsletter
* Use of Cookies
* FAQ’S


SHIPPING & DELIVERY
Taxwise Australia provides Australia Post ground-shipping services to our customers for its reliability and convenience. All products are forwarded the following day after the order is received. Domestic Australian deliveries take approximately 3-4 days after receipt of your order. Depending on your shipment method during your online checkout, you may expedite an overnight delivery. Taxwise Australia does not provide shipping to countries outside of Australia. Please refer to your specified delivery options during your checkout.


PRIVACY & SECURITY
Taxwise Australia respects and values the privacy of all our customers and visitors. All your personal information is kept confidential and not passed onto any 3rd parties. Please refer to Information Collection and Use of Cookies to further demonstrate the measures Taxwise Australia takes to preserve and protect your privacy.

When purchasing from Taxwise Australia, credit card details are transmitted through a secure server using Westpac Online Services. Card data is not hosted by Taxwise Australia after processing.


RETURNS & EXCHANGES
Of course, we wish that you enjoy and are satisfied with the products you purchase from Taxwise Australia. Nonetheless, if you are unsatisfied, please return your products within 7 days of purchase. Please include the packing slip and send it to the address below using a trackable and insured shipping method.

Taxwise Australia
Suite 1, 38 Westchester Rd
Malaga, Western Australia 6090

When received, your return will be promptly processed. Refunds will be credited back to the credit card used to make the original purchase. Please allow one to two billing cycles for your account to be credited. Please note that shipping and handling fees will not be refunded. Taxwise Australia is not responsible for items we do not receive. In the unlikely event you receive a wrong or damaged item, please contact taxwise1@bigpond.com or call us : (08) 9248 8124


PRIVACY POLICY
Taxwise Australia collects your personal information in order to perform to our customer’s utmost satisfaction. The information you provide when placing an order, logging on as a previous user, or towards a newsletter request is stored on our secure web server. Information including name, shipping addresses, billing addresses, phone numbers, and email addresses are required to process orders efficiently and to communicate with you about your order.

Contact and financial information requested is utilized for billing purposes only and is not stored for future use by Taxwise Australia. Shipping information, including phone numbers and physical shipping addresses, are shared with delivery couriers in order to fulfill delivery of orders. The information that these delivery services receive from Taxwise Australia is safeguarded and is only used to provide quality customer service.

Taxwise Australia is the sole possessor of information collected on this site. For the exception provided, stand assured that Taxwise Australia does not sell, share, rent, or exchange this information to any third party other than described above. We recognize the importance of the privacy of personal information.


NEWSLETTER
Newsletter subscribers at Taxwise Australia receive new and exclusive merchandise information, special sales notifications, and updates on our latest happenings. We respect your privacy and will not sell, give, or rent our email lists. The Taxwise Australia newsletter is a permission-based list only.  You may unsubscribe from our email list at any time.


USE OF COOKIES
A ‘cookie’ is a small data file that contains information about the sites you have visited. Cookies do not contain personal information. This anonymous information allows our marketing staff to outline various shopping patterns and observable page-to-page data throughout the site, and assists in redefining our site design, products, and offers to furnish our customers with a more personal shopping experience. The use of cookies may be eliminated in the case of your preference. Simply click on the Help menu of your Internet browser and follow the instructions on how to turn this function off.


FAQ’S
What are Taxwise Australia’s payment options? Currently we accept credit card payments made by VISA and MasterCard. We do not accept cash or checks for online orders.

When am I billed for my order? The order is promptly billed at the time of delivery.

What are Coupons? Taxwise Australia offers discounts and promotional codes which we call Coupon Promotions. These rewards are offered for a limited amount of time and the date is specified along with the promotional content, unless stated otherwise.

How do I use my Coupon code? All Coupon Promotions offered by Taxwise Australia are accompanied by codes, written either on the flyer or received electronically though a promotional email. During the checkout of your online purchase, enter the code in the specified “Coupon Code” box.

How can I contact Taxwise Australia to market my merchandise? Taxwise Australia continuously looks to broaden its assortment of hand-selected designers. Please send an email to taxwise1@bigpond.com along with your name, company name, a brief description of products, email and telephone number. We will respond as soon as possible.

How can I contact Taxwise Australia to advertise my business on the site? Feel free to contact us at taxwise1@bigpond.com for any advertising inquiries and/or offers. Please include your name, company name, email and telephone number. We will contact you to discuss offers and policies.

DISCLAIMER OF WARRANTIES
Our Business, its advertisers and licensors make no representations or warranties about this site, the suitability of the information contained on or received through use of this site, or any services or products received through this site.

All information and use of this site are provided “as is” without warranty of any kind other than specified in this agreement. The company, advertisers and/or its licensors hereby disclaim all warranties with regard to this site, the information contained on or received through use of this site and any services or products received through this site, including all expressed, statutory, and implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Our business, advertisers and/or its licensors do not warrant that the contents or any information received through this site are accurate, reliable or correct; that this site will be available at any particular time or location; that any defects or errors will be corrected; or that the contents or any information received through this site is free of viruses or other harmful components. Your use of this site is solely at your risk.

User agrees that it has relied on no warranties, representations or statements other than in this agreement.

LIMITATION OF LIABILITY
Under no circumstances shall our business, advertisers and/or its licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from, or arise out of the use of, or inability to use, this site.

Our company’s entire liability, and the purchaser’s exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to ninety days.

INDEMNIFICATION
You agree to defend, indemnify, and hold harmless our business, its advertisers, licensors, subsidiaries and other affiliated companies, and their employees, contractors, officers, agents and directors from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use of this site, or any services, information or products from this site, or any violation of this Agreement.

Our business reserves the right, at it own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with the Company in asserting any available defenses.

LEGAL COMPLIANCE
We may suspend or terminate this Agreement or User’s use immediately upon receipt of any notice which alleges that User has used this site for any purpose that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees.

In such event, our business may disclose the User’s identity and contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action, and we shall not be liable for damages or results thereof and User agrees not to bring any action or claim against us for such disclosure.